Pillars & Professional Standards of Excellence

It is the belief of our Board of Trustees, our medical staff and our employees that we are able to excel and exceed the expectations of our customers. These beliefs are central to the heartbeat of our organization and focus on:

Customer Service

Leadership

Attitude

Respect

Fun

Continuous Impovement



Wayne County Hospital and Clinic System partners with the Studer Group and follows the Studer model of delivering excellence in health care. Our foundation is based on the following Pillars of Excellence:

People

To keep employees informed and to provide opportunities for improving their skills to promote success.

Quality

To provide easily accessible, quality care.

Service

To initiate a culture where high quality service is evident to all physicians, patients and employees.

Community

WCH will actively pursue opportunities to have a positive impact on community issues.

Finance

To meet or exceed operating budget indicators while securing long-term financial security.

Growth

To investigate and capitalize on opportunities to grow WCH’s existing services and to develop new services.