It is the belief of our Board of Trustees, our medical staff and our employees that we are able to excel and exceed the expectations of our customers. These beliefs are central to the heartbeat of our organization and focus on:
Service Excellence
Communication
Safety
Self Management
Teamwork
Wayne County Hospital and Clinic System partners with the Studer Group and follows the Studer model of delivering excellence in health care. Our foundation is based on the following Pillars of Excellence:
People
To keep employees informed and to provide opportunities for improving their skills to promote success.
Quality
To provide easily accessible, quality care.
Service
To initiate a culture where high quality service is evident to all physicians, patients and employees.
Community
WCH will actively pursue opportunities to have a positive impact on community issues.
Finance
To meet or exceed operating budget indicators while securing long-term financial security.
Growth
To investigate and capitalize on opportunities to grow WCH’s existing services and to develop new services.