Wayne County Hospital Wins National Top Performer Award

November 18, 2009: Wayne County Hospital is proud to announce that Press Ganey Associates, Inc. has named it a 2009 Summit Award Winner. The Summit Award recognizes top performing facilities that sustain patient satisfaction in the top 5% for three or more consecutive years. Bestowed annually, the Press Ganey Summit Award is the health care industry’s most coveted symbol of achievement in patient satisfaction. Wayne County Hospital’s Emergency Department is just one of 23 Emergency Departments across the nation to receive this prestigious honor in 2009.

Richard B. Siegrist, Jr., president and CEO of Press Ganey, noted, “We are proud partners of Wayne County Hospital. Wayne County Hospital continues to maintain a superior level of patient satisfaction over the past three years. Their efforts benefit their community and have lead to improved delivery of health care.”

“Receiving the Press Ganey Summit Award is an outstanding accomplishment for the Wayne County Hospital and specifically for our Emergency Department.  Our organization initiated the Press Ganey patient satisfaction surveys in 2005. It is gratifying to see our efforts have been recognized by a national organization but more importantly, through the eyes of our patients.  These outstanding Press Ganey scores demonstrate our commitment to quality patient care,” remarked Brian Burnside, CEO of Wayne County Hospital.

Press Ganey currently partners with more than 10,000 health care facilities, including over 40% of U.S. hospitals, to measure the level of customer satisfaction and improve their quality of health care delivery. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations.

Wayne County Hospital recently completed a $7.25 million modernization and renovation project. This modern 25-bed acute care facility offers inpatient and outpatient care for the people of south central Iowa and northern Missouri. Among the specialized services provided Wayne County Hospital offers 24-hour Emergency Services, Dialysis, digital Imaging, Obstetrics, Orthopedics, Inpatient and Outpatient Physical Rehabilitation Services.  For more information please call 641-872-2260.